Mashawir Technology Solutions Co. Ltd. is committed to protecting your privacy. This policy explains what data we collect when you use the rider app, the driver app and the website, and how we use, share and protect it.
1. Data we collect
- Account data: name, phone number, email address and profile photo (optional).
- Location data: the device location while using the app to determine pickup, destination and trip tracking. For drivers, location is collected while online to dispatch requests.
- Trip data: pickup and drop-off points, time, distance, fare, payment method and ratings.
- Driver data: identity, driving licence, vehicle details and documents for verification.
- Device and usage data: device type, operating system, app identifiers and crash logs to improve the service.
- Communications: messages sent through the contact form or support channels.
2. How we use data
- Operating the service: matching requests with the nearest drivers, running trips and calculating fares.
- Safety and security: identity verification, fraud prevention and handling incidents and reports.
- Support and communication: answering your questions and sending trip and account notifications.
- Improvement: analysing usage to develop products and services and improve the user experience.
- Legal compliance: responding to regulatory requirements and official requests.
3. Sharing data
We do not sell your personal data. We share it only in the following cases:
- Between rider and driver to the extent needed to complete the trip (first name, location, plate number, rating).
- With service providers who help us operate (maps, notifications, payments, hosting) under confidentiality agreements.
- With authorities when legally required or to protect users' rights and safety.
4. Data retention
We keep data while your account is active and for as long as needed to fulfil the purposes above or to meet legal and accounting requirements, after which it is deleted or anonymised.
5. Your rights
- Access and correct your data through the app or by contacting us.
- Request deletion of your account and data, subject to what we must legally retain.
- Opt out of marketing notifications at any time.
- Control location permissions in your device settings (some services will not work without location).
6. Security
We apply appropriate technical and organisational measures to protect your data, such as encryption in transit, access restriction and continuous monitoring. However, no online system can be guaranteed to be completely secure.
7. Children's privacy
Our services are not directed at anyone under 18 and we do not knowingly collect their data.
8. Cookies
Our website uses cookies that are necessary for it to work and others for analytics. See the Cookie Policy for details.
9. Updates
We may update this policy from time to time. The new effective date will appear at the top of the page and we will notify you of material changes.
10. Contact
For privacy questions or to exercise your rights, contact us through the support email published on the website or the "Contact" page.